Delivery

Delivery and Return

Delivery of your order

Items will be shipped to the shipping address provided by the buyer when ordering. 
The goods are shipped at the addressee's own risk. Delivery times depend on the postal service. Any late deliveries do not entitle the buyer to cancel the sale or refuse the goods or to claim damages.

4.1 Delivery time: France

For France, parcels are shipped by express delivery and registered mail i.e. D+2 delivered against signature and reimbursement in case of loss, deterioration or spoliation. 
From Monday to Friday (except for public holidays), all orders confirmed before 12 noon will be sent the same day, provided items are in stock. No shipping on Saturday. Shipping times are 2 to 4 working days.

4.2 Delivery time: Export

For foreign countries, parcels will be sent by first class registered mail. Delivery times vary from 4 to 20 business days depending on the country. These delivery times are given simply as a guide. Add possibly a deadline for the customs clearance.

4.3 Delivery claims

In the case of a delivery delay viz à viz the date initially foreseen or in the case of damage caused during transport, the customer will have to forward in writing (letter, fax, or email) to WILDTSEER to allow WILDSTEER to carry out an inquiry with the carrier concerned. 
Such an inquiry with the carrier can last up to 21 working days. 
If during this time the product is recovered, it will immediately be forwarded to the delivery address provided on the order form. 
If however the product is not recovered after the 21 day inquiry period, WILDTSEER will proceed at its own cost with a new shipment of the products ordered by the customer. 

Return

According to article L 121 -16 du Code de la consommation, buyers dispose of a forteen working day period from the date of reception. 
In the case of a buyer exercising this right of withdrawal, WILDSTEER will refund the amount paid (not including shipping costs) provided the goods are returned to Wildsteer in perfect condition to be re-sold, unused and in their original state (packaging, accessories,instructions ...), postage paid. 
All risks connected with product returns will be the buyer's responsability. 

THIS DOES NOT APPLY TO PERSONALISED KNIVES WHICH CAN NEVER BE RETURNED OR EXCHANGED.